What are the advantages of having a chatbot?

July 5, 2019

For a most effective company operation we must consider good customer relationship, availability, retention and savings. Droz can help you with that!

Customer relationship is optimized with the implementation of this tool. It offers an instant service and guarantees the proximity between company and consumers. In addition, you can configure the best communication strategies and how to make them effective, defining the communicative identity as Voice Chanel or person.

Among the advantages of having a chatbot deployed in the communication platforms used by your company, one of the highlights would be the high number of calls made in a short time.

It is important to note that a study conducted in 2016 shows that 88% of people of this generation prefer virtual contact, which is fully met when using a chatbot. This tool can guarantee your customer access to multiple channels, 24 hours a day, 7 days a week! In this way, good relationship drives your company to the right direction: customer retention. When using Droz Chatbot for example, retention grows from 10 to 40%.

Not to mention that bots allow a greater study on your consumer’s interest and behavior, better meeting all their needs and expectations.

Ask for a demo now and see how Droz can be useful for your service!

What do you think of reducing your costs by up to 40% in the first 60 days? Meet Droz!